Client-Focused Sales Support Specialist

Connection; Pennsylvania; On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Generous paid vacation

Medical, dental, and vision benefits

401k with matching

Tuition Reimbursement

Job summary

A leading tech support firm in Pennsylvania seeks a customer service professional to provide support during the order fulfillment process. This role involves assisting account managers, handling customer queries, and ensuring satisfaction through proactive problem-solving. Ideal candidates will possess excellent communication skills, a strong drive to succeed, and a desire to help others. Employees enjoy a comprehensive benefits package, including paid vacation and health benefits, fostering a supportive work environment.

Qualifications

• A strong drive to succeed.
• Excellent communication skills.
• Strong customer service skills.
• Ability to multitask.
• The desire to help others.

Responsibilities

• Provide superior customer service to the Account Manager and customer during the order fulfillment process.
• Act as a support resource for day-to-day transactions.
• Minimize problem order situations by proactively following up on open orders.
• Handle incoming calls and assist on calls as needed.
• Prepare and follow up on orders to ensure accuracy and customer satisfaction.

Skills

Excellent communication skills

Strong customer service skills

Ability to multitask

Strong drive to succeed

Desire to help others

Job description

A leading tech support firm in Pennsylvania seeks a customer service professional to provide support during the order fulfillment process. This role involves assisting account managers, handling customer queries, and ensuring satisfaction through proactive problem-solving. Ideal candidates will possess excellent communication skills, a strong drive to succeed, and a desire to help others. Employees enjoy a comprehensive benefits package, including paid vacation and health benefits, fostering a supportive work environment.