Client Experience Retail Associate

tcbrands; BLOOMINGTON (MN); On-site; USD 21,000 - 23,000; Full time

Job summary

TravisMathew is seeking a Client Associate to uphold the in-store sales and service experience and drive sales performance. You will connect with customers, promote the brand, and nurture repeat clients while maintaining product knowledge across the line.

The role requires strong communication, proficiency with POS systems, and the ability to work non-traditional hours including weekends and holidays. Minimum 1 year in client services is preferred.

Qualifications

• Minimum 1 year experience in a client services related capacity.
• Strong communication and relationship-building abilities.
• Proficiency with POS systems and basic computer tools.

Responsibilities

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line
• Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business
• Adhere to client service standards and company policies and procedures
• Foster a friendly, open and inviting environment for all in-store guests
• Foster a work environment focused on teamwork and productivity
• Maintain store cleanliness and organization, including front of house and stock space

Skills

Customer service orientation

Communication skills

Decision making

Teamwork

Tools

POS systems

Microsoft Office

Job description

TravisMathew is seeking a Client Associate to uphold the in-store sales and service experience and drive sales performance. You will connect with customers, promote the brand, and nurture repeat clients while maintaining product knowledge across the line.

The role requires strong communication, proficiency with POS systems, and the ability to work non-traditional hours including weekends and holidays. Minimum 1 year in client services is preferred.