Customer Success & Order Resolution Specialist

DHL Supply Chain; New York (NY); On-site; Confidential; Full time

Job summary

A major logistics company based in New York is seeking an entry-level employee to process orders and act as a liaison for customer service. The role involves resolving issues, maintaining customer records, and preparing reports. Candidates should have a high school diploma and up to one year of experience in data entry or warehouse settings. This full-time position offers hourly pay and opportunities for growth within a supportive work environment.

Qualifications

• 0-12 months of system, data entry or reporting experience.
• 0-12 months of warehouse experience preferred.

Responsibilities

• Resolve product or service problems and clarify customer complaints.
• Maintain customer records and update account information.
• Prepare product or service reports by analyzing customer information.

Education

High School Diploma or Equivalent

Job description

A major logistics company based in New York is seeking an entry-level employee to process orders and act as a liaison for customer service. The role involves resolving issues, maintaining customer records, and preparing reports. Candidates should have a high school diploma and up to one year of experience in data entry or warehouse settings. This full-time position offers hourly pay and opportunities for growth within a supportive work environment.