Customer Experience Specialist

Kedia Corporation; Dallas (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

A global service provider in Dallas is searching for a customer service representative to manage customer interactions and resolve issues efficiently. Responsibilities include taking orders, providing product information, and maintaining records of transactions. Candidates should have excellent communication and problem-solving skills, alongside familiarity with tools like CRM software and autodialers. Join a fast-paced team focused on customer satisfaction and innovation.

Qualifications

• Knowledge of principles and processes for providing customer and personal services.
• Ability to assess customer needs and evaluate satisfaction.

Responsibilities

• Confer with customers to provide product information and resolve complaints.
• Keep records of customer interactions and transactions.
• Determine charges for services and collect payments.
• Refer unresolved grievances for further investigation.

Skills

Customer service skills

Problem-solving

Communication

Tools

Predictive dialers

CRM software

Microsoft Excel

Job description

A global service provider in Dallas is searching for a customer service representative to manage customer interactions and resolve issues efficiently. Responsibilities include taking orders, providing product information, and maintaining records of transactions. Candidates should have excellent communication and problem-solving skills, alongside familiarity with tools like CRM software and autodialers. Join a fast-paced team focused on customer satisfaction and innovation.