Client Experience Relationship Banker

Aumni; Lakewood (WA); On-site; USD 42,000 - 64,000; Full time

Job summary

JPMorgan Chase & Co. is seeking an Associate Relationship Banker to welcome clients in our branch and provide trusted financial guidance. You will use modern banking tools to connect customers with solutions and build lasting relationships.

Key responsibilities include delivering exceptional service, asking questions to understand needs, guiding clients through Chase Mobile App and online channels, and ensuring compliance with banking policies. A friendly, proactive communicator is essential.

Qualifications

• High school diploma or GED or equivalent required.
• Excellent communication and listening skills.
• Ability to resolve client issues with attention to detail.
• Work hours including weekends and some evenings.
• Knowledge of banking products and services.
• Familiarity with regulatory requirements and risk management.

Responsibilities

• Put clients first and exceed their expectations.
• Engage in clear, polite, consultative communication to build trust.
• Assist walk-in and scheduled clients, in person and over the phone.
• Educate clients to use technology solutions like Chase Mobile App.
• Learn products and procedures quickly to consult with clients.
• Adhere to policies, procedures, and regulatory banking requirements.

Skills

Client experience

Communication

Active listening

Problem solving

Cross-functional collaboration

Regulatory awareness

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase & Co. is seeking an Associate Relationship Banker to welcome clients in our branch and provide trusted financial guidance. You will use modern banking tools to connect customers with solutions and build lasting relationships.

Key responsibilities include delivering exceptional service, asking questions to understand needs, guiding clients through Chase Mobile App and online channels, and ensuring compliance with banking policies. A friendly, proactive communicator is essential.