Client Experience Concierge - Tax Office

H&R Block, Inc.; Chillicothe (IL); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. In person role, you will greet clients, manage check-in, answer calls, and coordinate with tax professionals to ensure a smooth daily operation.

This position requires evenings and weekends during tax season, with opportunities to grow into tax preparation or office leadership as you gain experience with our team of professionals.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills with the ability to collaborate and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Interpersonal skills

Multitasking

Attention to detail

Office software

Evenings/weekends availability

Education

High school diploma or GED

Tools

Microsoft Office

Teams

Scheduling software

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. In person role, you will greet clients, manage check-in, answer calls, and coordinate with tax professionals to ensure a smooth daily operation.

This position requires evenings and weekends during tax season, with opportunities to grow into tax preparation or office leadership as you gain experience with our team of professionals.