Client Services Receptionist - In-Person Tax Office

H&R Block, Inc.; Folkston (GA); On-site; USD 18,000 - 23,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients, manage check-ins, schedule appointments, and support day-to-day office operations in a busy tax office. This in-person role emphasizes confidentiality and a professional client experience.

You will work with tax professionals and team members, handling sensitive information with care. Evening and weekend availability during tax season is required, making this a pivotal entry point to tax

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Excellent organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs (Microsoft Office, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer phones, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals and team members to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client-facing

Interpersonal skills

Multitasking

Organizational skills

Office software

Evenings/weekends

Education

High school diploma

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients, manage check-ins, schedule appointments, and support day-to-day office operations in a busy tax office. This in-person role emphasizes confidentiality and a professional client experience.

You will work with tax professionals and team members, handling sensitive information with care. Evening and weekend availability during tax season is required, making this a pivotal entry point to tax