Retail Banking Client Experience Pro

PNC; Elk Grove (CA); On-site; USD 3,100 - 62,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k) with Company Match

Paid Holidays

Job summary

PNC is seeking a Client Experience Associate in Elk Grove, CA. You will deliver a superior customer experience, educate customers on banking options, and identify opportunities to increase share of wallet. This role emphasizes service, referrals, and proactive engagement in the branch environment.

The position operates in-office at the Elk Grove location with a focus on customer-centric banking solutions and adherence to PNC policies.

Qualifications

• Strong customer-facing skills and banking product knowledge.
• Ability to educate customers and refer opportunities to branch staff.
• Proven ability to manage multiple priorities and deliver accurate service.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and loyalty.
• Identifies opportunities through conversations and makes referrals to branch staff.
• Engages customers in the lobby and demonstrates PNC products to meet needs.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Client Experience Associate in Elk Grove, CA. You will deliver a superior customer experience, educate customers on banking options, and identify opportunities to increase share of wallet. This role emphasizes service, referrals, and proactive engagement in the branch environment.

The position operates in-office at the Elk Grove location with a focus on customer-centric banking solutions and adherence to PNC policies.