Client Experience Pro - Banking Loyalty & Solutions

Talentify; Worthington (OH); On-site; USD 34,000 - 56,000; Full time

Benefits offered by this job

Medical/prescription coverage

Life insurance

Disability protection

401(k) with match

Pension and stock purchase plans

Dependent care reimbursement

Back-up care

Education assistance

Wellness program

Holidays and vacation

Job summary

PNC is seeking a Client Experience Associate in Worthington, OH within Retail Banking. You will support multiple branches, delivering a personalized customer experience and educating clients on financial options using available technology and resources.

The role emphasizes lobby engagement, problem solving, and contributing to customer loyalty. In-office environment with benefits and an incentive program based on performance.

Qualifications

• Roles at this level typically do not require a university/college degree.
• No degree required for entry-level customer service roles.
• Experience in banking or customer service is preferred but not required.

Responsibilities

• Deliver a unique customer experience and educate customers on alternatives.
• Identify banking opportunities and refer to branch staff.
• Engage customers in the lobby and promote PNC products.
• Apply product and procedural knowledge to solve customer problems.
• Ensure branch operations and maintenance transactions are accurate.
• Support proactive sales through a defined sales process.
• Contribute to customer loyalty and increase share of wallet.

Skills

Customer Service

Banking

Branch Banking

Client Loyalty

Customer Experience

Proactive Sales

Identifying Opportunities

Leveraging Technology

Accountability

Education

No Degree

Job description

PNC is seeking a Client Experience Associate in Worthington, OH within Retail Banking. You will support multiple branches, delivering a personalized customer experience and educating clients on financial options using available technology and resources.

The role emphasizes lobby engagement, problem solving, and contributing to customer loyalty. In-office environment with benefits and an incentive program based on performance.