Client Experience & Pet Care Specialist

Pet Services of Washington, P.S.; Alexandria (VA); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision

Pet discounts

Paid vacation/sick days

401(k)

Job summary

VCA Old Town Animal Hospital in Alexandria, VA is seeking an experienced Client Service Representative to join our team. The role focuses on delivering excellent client service, guiding pets and owners to exam rooms, and supporting daily front-desk operations with a friendly, professional demeanor.

The position involves scheduling, confirming appointments, processing payments, explaining fees, and assisting with pet care education.

Qualifications

• Experience in client-facing roles preferred.
• Able to explain fees and process payments to clients.
• Comfortable discussing basic pet care and husbandry topics.

Responsibilities

• Greet visitors and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound calls for follow-ups and outreach to prospective clients.
• Explain fees and process payments to clients.
• Recommend, select, and obtain products and services, including prescriptions.
• Answer questions about products/services and educate clients on basic pet care.
• Maintain medical records, charts, reports and correspondence.
• Ensure the hospital is clean and organized at all times.

Skills

Customer service

Scheduling

Communication

Job description

VCA Old Town Animal Hospital in Alexandria, VA is seeking an experienced Client Service Representative to join our team. The role focuses on delivering excellent client service, guiding pets and owners to exam rooms, and supporting daily front-desk operations with a friendly, professional demeanor.

The position involves scheduling, confirming appointments, processing payments, explaining fees, and assisting with pet care education.