Client Service Representative VCA Old Town Animal Hospital

Pet Services of Washington, P.S.; Alexandria (VA); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision

Pet discounts

Paid vacation/sick days

401(k)

Job summary

VCA Old Town Animal Hospital in Alexandria, VA is seeking an experienced Client Service Representative to join our team. The role focuses on delivering excellent client service, guiding pets and owners to exam rooms, and supporting daily front-desk operations with a friendly, professional demeanor.

The position involves scheduling, confirming appointments, processing payments, explaining fees, and assisting with pet care education.

Qualifications

• Experience in client-facing roles preferred.
• Able to explain fees and process payments to clients.
• Comfortable discussing basic pet care and husbandry topics.

Responsibilities

• Greet visitors and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound calls for follow-ups and outreach to prospective clients.
• Explain fees and process payments to clients.
• Recommend, select, and obtain products and services, including prescriptions.
• Answer questions about products/services and educate clients on basic pet care.
• Maintain medical records, charts, reports and correspondence.
• Ensure the hospital is clean and organized at all times.

Skills

Customer service

Scheduling

Communication

Job description

Client Service Representative

We are seeking an experienced Client Service Representative to join our team at VCA Old Town Animal Hospital in Alexandria, VA. At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations. We're looking for a personable yet highly professional \"service extraordinaire\" to join us in delivering our mission to our clients and their pets.

Why We Need You

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.


• Scheduling and confirming appointments.


• Placing outbound calls for follow-ups and reaching out to prospective clients.


• Presenting and explaining fees, including processing payments.


• Recommending, selecting, and obtaining products and services, including prescriptions.


• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).


• Managing medical records, charts, reports and correspondence.


• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.

• We offer competitive compensation ranging from $19-24/hour based on experience and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!


• Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.