Client Services Lead — Veterinary Hospital

Banfield Pet Hospital; Scottsdale (AZ); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

401(k) and Roth

Student Debt Relief Program

Paid Time Off and Holidays

Mental Health resources

Life Insurance

Disability coverage

Flexible Spending Accounts (FSA)

Health Savings Account (HSA)

Parental Leave

Continuing Education Allowance

Back-Up Child and Elder Care & Family

Fertility and Family Building Support

Digital Exercise Therapy

Voluntary Protection Benefits

Legal Plan

Identity Protection

Commuter Benefits

Three Free Optimum Wellness Plans for

Job summary

Banfield Pet Hospital in Scottsdale seeks a Client Service Coordinator to drive client and pet flow, ensuring smooth operations and a welcoming experience. You will assist with documentation, educate clients on wellness options, and help schedule appointments while supporting the veterinary team’s productivity.

The role emphasizes professional service, accurate record-keeping, and promoting Optimum Wellness Plans to improve client care and hospital efficiency.

Qualifications

• High School Diploma or equivalent preferred.
• Must be 18+ to perform radiography duties.
• One year of related customer service experience preferred.
• Medical terminology training or veterinary-related background preferred.

Responsibilities

• Guide client and pet flow to maximize hospital productivity.
• Deliver professional, friendly client service and education.
• Assist with documentation, inventory, and scheduling.
• Maintain accurate balances and follow opening/closing procedures.
• Support wellness plan promotion and routine hospital operations.

Skills

Leadership

Customer focus

Communication

Time management

Multi-tasking

Organizational skills

Problem solving

Client service

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospital in Scottsdale seeks a Client Service Coordinator to drive client and pet flow, ensuring smooth operations and a welcoming experience. You will assist with documentation, educate clients on wellness options, and help schedule appointments while supporting the veterinary team’s productivity.

The role emphasizes professional service, accurate record-keeping, and promoting Optimum Wellness Plans to improve client care and hospital efficiency.