Client Experience & Pet Care Concierge

VCA Animal Hospitals, Inc; Hanover (MA); Sur place; USD 25 000 - 30 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision

Paid vacation

401(k)

Pet discounts

Résumé du poste

VCA Animal Hospitals, Inc is seeking a Client Service Representative to welcome clients and their pets, manage appointment scheduling, and assist with payments and product recommendations at the front desk.

The role involves educating clients on basic pet care, maintaining medical records, and ensuring the hospital environment remains clean and organized. This is a customer-facing, on-site position with competitive benefits.

Qualifications

• Front-desk customer service experience preferred.
• Ability to explain fees and process payments.
• Knowledge of basic animal care and husbandry helpful.

Responsabilités

• Greet clients and their pets; guide to exam rooms.
• Answer phones and schedule/confirm appointments.
• Place outbound calls for follow-ups and outreach to clients.
• Explain fees and processing of payments.
• Recommend and inform about products and services, including prescriptions.
• Educate clients on basic pet care and husbandry.
• Manage medical records, charts and reports.
• Keep the hospital clean and ensure a neat environment.

Connaissances

Customer service

Phone etiquette

Scheduling appointments

Cash handling

Product knowledge

Description du poste

VCA Animal Hospitals, Inc is seeking a Client Service Representative to welcome clients and their pets, manage appointment scheduling, and assist with payments and product recommendations at the front desk.

The role involves educating clients on basic pet care, maintaining medical records, and ensuring the hospital environment remains clean and organized. This is a customer-facing, on-site position with competitive benefits.