Client Experience & Operations Coordinator

Saddle Creek Logistics Services; Fort Worth (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Weekly pay

Benefits package including medical, Rx

Dental, vision, and HSA options

Weekly 401(k) match

Vacation on hire

Paid holidays

Tuition reimbursement

Job summary

Saddle Creek Logistics Services is seeking a Client Services Coordinator to provide high-quality client experiences and act as a liaison between clients and Saddle Creek. You will assist with inquiries, coordinate issues, and maintain strong relationships with clients, retailers, and SCLS vendors.

The role requires excellent communication skills, problem-solving abilities, and proficiency with Microsoft Office; experience with WMS is a plus.

Qualifications

• Associates’ Degree preferred.
• High School Diploma or GED required.
• Six months of customer service experience preferred.
• Experience with warehouse management systems (WMS) is a plus.

Responsibilities

• Communicate with customers verbally and in writing in a professional manner.
• Support client relationships by acting as an extension of the client’s business.
• Build rapport with partners and manage expectations and status updates.
• Assist clients with questions, provide solutions, and research issues.
• Enter, review, coordinate and track progress on client requested enhancements and issues.

Skills

Communication

Interpersonal

Problem solving

Attention to detail

Outlook

Word

Excel

Education

Associates’ Degree

High School Diploma or GED

Tools

WMS (Warehouse Management System)

Job description

Saddle Creek Logistics Services is seeking a Client Services Coordinator to provide high-quality client experiences and act as a liaison between clients and Saddle Creek. You will assist with inquiries, coordinate issues, and maintain strong relationships with clients, retailers, and SCLS vendors.

The role requires excellent communication skills, problem-solving abilities, and proficiency with Microsoft Office; experience with WMS is a plus.