Client Success Coordinator — Impact & Growth

SCC Saddle Creek Corporation; Lexington (KY); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Weekly pay

Benefits package

Medical reimbursement

HSA with employer contribution

Weekly 401(k) match

Vacation on hire

8 holidays per year

Personal time after 90 days

EAP and identity theft protection

Tuition reimbursement

Company paid life insurance

Short term disability

Job summary

Saddle Creek Logistics Services in Lexington, KY is hiring a Client Service Coordinator to deliver a high-quality client experience. You will act as the liaison between clients and Saddle Creek, addressing questions, resolving issues, and coordinating requests using multiple systems.

The ideal candidate has at least a high school diploma (associates preferred) and six months of customer service experience, with strong communication, problem solving, and Excel/Outlook skills.

Qualifications

• Excellent communication both verbally and in writing, especially through e-mail and over the phone
• Strong interpersonal skills
• Comfortable presenting in front of others
• Good problem solving and prioritizing skills
• Ability to effectively manage and resolve conflict
• Attention to detail to prepare and maintain accurate records and reports
• Ability to follow both written and verbal instructions
• Technology savvy
• Proficiency with Microsoft Outlook, Word, Excel, & knowledge of PowerPoint are preferred
• Comfortable working in both office and warehouse environment with wide temperature ranges

Responsibilities

• Communicates with the customer verbally and in writing with a professional and positive attitude
• Support client relationship by becoming an extension of our client's business
• Build strong rapport with partners with managing relationships, setting expectation and status communication
• Assist clients with questions, offer solutions, researches issues and provides status updates
• Enter, review, coordinate and track progress in all client requested enhancements and issues tracking
• Proactively identify process improvements that enhance the Client experience and streamlines operations
• Maintains service reports that are shared with the client that give visibility into volumes, SLAs, etc.
• Participates and presents on client meetings as needed
• Communicates client requested projects with the operation (Kitting, Receiving, etc.)
• Coordinates and provides professional communication with clients, client's retailers, and SCLS vendors;
• Supports parcel requests and issues from carrier or client and escalates as needed.
• Oversees CRM and dispatches tickets appropriately
• Supports new client implementations/enhancements as needed.
• Ability to navigate warehouse systems as needed for client requests

Skills

Communication

Interpersonal skills

Problem solving

Attention to detail

Microsoft Outlook

Excel

PowerPoint

Office environment

Education

Associates degree

High school diploma or GED

Tools

WMS

Microsoft Outlook

Word

Excel

PowerPoint

Job description

Saddle Creek Logistics Services in Lexington, KY is hiring a Client Service Coordinator to deliver a high-quality client experience. You will act as the liaison between clients and Saddle Creek, addressing questions, resolving issues, and coordinating requests using multiple systems.

The ideal candidate has at least a high school diploma (associates preferred) and six months of customer service experience, with strong communication, problem solving, and Excel/Outlook skills.