Client Relations & Logistics Coordinator

Saddle Creek Logistics Services; Litchfield Park (AZ); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Weekly pay with skill pay and shift.

Benefits package including medical, …

Medical employee-only premium less per

HSA with employer contribution

Weekly 401(k) match

Vacation immediately upon hire

8 holidays per calendar year

Personal time after 90 days

EAP and identity theft protection

Tuition reimbursement

Company paid life insurance and shorty

Job summary

The Client Service Coordinator (CSC) role at Saddle Creek Logistics Services focuses on delivering high-quality client experiences and acting as a liaison between clients and Saddle Creek. You will assist with inquiries, resolve issues, and maintain effective relationships with associates, other agencies, clients, and the public.

You will also manage client requests, track progress in systems, and communicate clearly with clients and vendors while supporting ongoing client implementations and

Qualifications

• Associates’ Degree preferred.
• High School Diploma or GED required.
• At least six (6) months of experience in a customer service role.
• Experience with working with a warehouse management system (WMS) is preferred.

Responsibilities

• Communicates with the customer verbally and in writing with a professional and positive attitude
• Support client relationship by becoming an extension of our client’s business
• Build strong rapport with partners with managing relationships, setting expectation and status communication
• Assist clients with questions, offer solutions, researches issues and provides status updates
• Enter, review, coordinate and track progress in all client requested enhancements and issues tracking
• Proactively identify process improvements that enhance the Client experience and streamlines operations
• Maintains service reports that are shared with the client that give visibility into volumes, SLAs, etc.
• Participates and presents on client meetings as needed.
• Communicates client requested projects with the operation (Kitting, Receiving, etc.)
• Coordinates and provides professional communication with clients, client’s retailers, and SCLS vendors
• Supports parcel requests and issues from carrier or client and escalates as needed
• Oversees CRM and dispatches tickets appropriately
• Supports new client implementations/enhancements as needed
• Ability to navigate warehouse systems as needed for client requests

Skills

Communication

Interpersonal skills

Public speaking

Problem solving

Conflict resolution

Attention to detail

Follow instructions

Tech savvy

MS Office

Education

Associates’ Degree

High School Diploma or GED

Tools

Outlook

Word

Excel

PowerPoint

Job description

The Client Service Coordinator (CSC) role at Saddle Creek Logistics Services focuses on delivering high-quality client experiences and acting as a liaison between clients and Saddle Creek. You will assist with inquiries, resolve issues, and maintain effective relationships with associates, other agencies, clients, and the public.

You will also manage client requests, track progress in systems, and communicate clearly with clients and vendors while supporting ongoing client implementations and