Client Success & Support Coordinator

SCC Saddle Creek Corporation; United States; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Weekly pay

Tuition reimbursement

Company paid life insurance

Short term disability

Job summary

Saddle Creek Logistics Services is seeking a Client Service Coordinator to serve as the liaison between clients and Saddle Creek, delivering a high-quality, professional client experience. You will assist clients with questions, track enhancements, and maintain strong relationships with associates, agencies, and vendors.

The role emphasizes clear communication, problem-solving, and proactive process improvements, with an office/warehouse environment and normal Monday–Friday hours.

Qualifications

• Associates' Degree preferred.
• High School Diploma or GED required.
• Must have at least six (6) months of experience in a customer service role.
• Experience with warehouse management systems (WMS) is preferred.

Responsibilities

• Communicates with the customer verbally and in writing with a professional and positive attitude.
• Support client relationship by becoming an extension of our client's business.
• Build strong rapport with partners with managing relationships, setting expectation and status communication.
• Assist clients with questions, offer solutions, researches issues and provides status updates.
• Enter, review, coordinate and track progress in all client requested enhancements and issues tracking.
• Proactively identify process improvements that enhance the Client experience and streamlines operations.
• Maintains service reports that are shared with the client that give visibility into volumes, SLAs, etc.
• Participates and presents on client meetings as needed.
• Communicates client requested projects with the operation (Kitting, Receiving, etc.)
• Coordinates and provides professional communication with clients, client's retailers, and SCLS vendors.
• Supports parcel requests and issues from carrier or client and escalates as neededOversees CRM and dispatches tickets appropriately
• Supports new client implementations/enhancements as needed
• Ability to navigate warehouse systems as needed for client requests.

Skills

Communication

Interpersonal skills

Problem solving

Detail oriented

Microsoft Office

Education

Associates' Degree preferred

High School Diploma or GED

6+ months customer service

Tools

WMS

Outlook

Word

Excel

PowerPoint

Job description

Saddle Creek Logistics Services is seeking a Client Service Coordinator to serve as the liaison between clients and Saddle Creek, delivering a high-quality, professional client experience. You will assist clients with questions, track enhancements, and maintain strong relationships with associates, agencies, and vendors.

The role emphasizes clear communication, problem-solving, and proactive process improvements, with an office/warehouse environment and normal Monday–Friday hours.