Client Experience Coordinator - Logistics Support

SCC Saddle Creek Corporation; North Las Vegas (NV); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Weekly pay with skill pay and shift不同

Medical, dental, vision and medical Re

Health insurance

Wellness discounts

HSA with employer contribution

Weekly 401(k) match

Vacation immediately upon hire

8 holidays per calendar year

Personal time after 90 days

EAP and identity theft protection

Tuition reimbursement

Company paid life insurance and short‑

Job summary

Saddle Creek Logistics Services seeks a Client Service Coordinator (CSC) to serve as a liaison between clients and Saddle Creek, delivering a high-quality, professional client experience. The CSC handles inquiries, resolves issues, and coordinates with internal teams to ensure client satisfaction.

Ideal candidates have at least six months of customer service experience, strong communication and interpersonal skills, and familiarity with warehouse management systems.

Qualifications

• Associates’ Degree preferred.
• High School Diploma or GED required.
• Six months or more in a customer service role.
• Experience with a warehouse management system (WMS) preferred.
• Excellent written and verbal communication.
• Strong interpersonal and presentation skills.
• Ability to manage and resolve conflicts and prioritize tasks.
• Proficiency with Microsoft Outlook, Word, Excel; PowerPoint is a plus.

Responsibilities

• Communicates with customers verbally and in writing in a professional manner.
• Support client relationships by acting as an extension of the client’s business.
• Build rapport with partners, manage expectations and provide status updates.
• Assist clients with questions, offer solutions, and research issues.
• Enter and track client requested enhancements and issues in systems.
• Identify process improvements to enhance the client experience.
• Maintain service reports for visibility into volumes and SLAs.
• Prepare for and participate in client meetings as needed.
• Coordinate communications with clients, retailers, and vendors.
• Support new client implementations and warehouse requests as needed.

Skills

Communication skills

Interpersonal skills

Public speaking

Problem solving

Conflict resolution

Attention to detail

Tech savvy

Microsoft Office

Education

Associates’ Degree preferred

High School Diploma or GED required

Tools

Warehouse Management System (WMS)

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Saddle Creek Logistics Services seeks a Client Service Coordinator (CSC) to serve as a liaison between clients and Saddle Creek, delivering a high-quality, professional client experience. The CSC handles inquiries, resolves issues, and coordinates with internal teams to ensure client satisfaction.

Ideal candidates have at least six months of customer service experience, strong communication and interpersonal skills, and familiarity with warehouse management systems.