Client Experience Manager, Enterprise Learning Programs

Accenture PLC; Massachusetts; On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture LearnVantage in Massachusetts seeks a Customer Experience Manager to lead enterprise client upskilling programs, coordinating Sales, Courseware Development, Technology and Operations Delivery from planning through completion.

You will own private instructor-led deliveries, plan blended offerings, build trusted client relationships, manage program reporting and risks, and drive process improvements across the delivery lifecycle. Strong communication about cloud/AI will be valued.

Qualifications

• Minimum of 4 years of project and program management experience.
• Minimum of 2 years of experience in ed tech, enterprise learning, or learning operations.
• Bachelor's degree or equivalent (minimum 12 years) work experience.
• PMP certification.
• Familiarity with cloud, AI, data, or programming; able to speak credibly with client technical stakeholders.
• Experience with project management tools and a track record of using them.
• Familiarity with online learning platforms, LMS systems, or enterprise training programs.
• Sees patterns behind repeated problems and helps fix them at the process level.

Responsibilities

• Lead operational lead for private instructor-led deliveries for clients, partnering with the account's sales lead on client requirements and with Operations Delivery and other teams to make sure every delivery item is completed.
• Plan and implement delivery for deals that combine instructor-led training, on-demand learning, accelerators, and other offerings, sequencing each component so the client experiences one cohesive program that addresses their needs.
• Build and maintain trusted relationships with client program owners and sponsors in partnership with Customer Success Managers, so clients collaborate with a consistent, knowledgeable delivery partner.
• Own program reporting for clients, covering progress, learner engagement and completion, risks, and next steps.
• Track commitments against delivery, surface risk early, and manage escalations.
• Drive process improvement and standards for private instructor-led deliveries and programs, turning recurring client feedback into repeatable playbooks.

Skills

Project management

Ed tech

LMS platforms

Stakeholder management

Cloud / AI familiarity

PM tools

Data-driven reporting

Education

Bachelor's degree or equivalent (minimum 12 years) work experience

Tools

LMS platforms

Enterprise learning tools

Job description

Accenture LearnVantage in Massachusetts seeks a Customer Experience Manager to lead enterprise client upskilling programs, coordinating Sales, Courseware Development, Technology and Operations Delivery from planning through completion.

You will own private instructor-led deliveries, plan blended offerings, build trusted client relationships, manage program reporting and risks, and drive process improvements across the delivery lifecycle. Strong communication about cloud/AI will be valued.