AI-Driven Campaign Experience Lead

Yahoo Holdings Inc.; Nashville (TN); Hybrid; USD 70,000 - 146,000; Full time

Benefits offered by this job

Healthcare

401k

Backup childcare

Education stipends

Job summary

Yahoo Advertising is seeking a Client Experience Specialist to help deliver seamless execution across brand and performance portfolios. You will manage day-to-day campaign planning, launch coordination, and post-campaign analysis for Retail, QSR, CPG, Pharma, and Health verticals.

You will leverage enterprise AI tools to streamline workflows, surface insights quickly, and craft high-impact client reporting for partners and advertisers, while ensuring accuracy and brand compliance across outputs.

Qualifications

• 2+ years of experience in digital campaign management, media operations, digital media planning, or client service within digital advertising.
• Working knowledge of digital media formats and channels (display, video, native, sponsorships) and buying models (direct IO, programmatic guaranteed, PMPs).
• Proficiency with core ad tech and sales platforms (Google Ad Manager, DSPs, Salesforce) and advanced Excel/Google Sheets.
• Strong written and verbal communication with ability to translate data into client-ready updates.
• Experience using generative AI tools to draft communications, summarize data, or automate workflows.

Responsibilities

• Own pre- and post-sale client operations with assigned accounts, coordinating timelines, assets, and expectations.
• Oversee full campaign lifecycles from inventory reservation to billing; monitor pacing and delivery with Ad Ops and technical support teams.
• Support proactive media planning and campaign revisions in collaboration with Account Directors and Sales teams.
• Use enterprise AI tools to draft performance updates, wrap reports, and QBR narratives from campaign metrics, ensuring accuracy against source data.
• Identify repetitive tasks and implement AI-assisted workflows and automation to improve speed and accuracy.
• Test and implement approved internal AI tools and ad tech features; share templates and best practices across the team.
• Coordinate cross-functional issue resolution with ad ops, billing, and product support; communicate clearly with clients.

Skills

Campaign management

Digital media planning

Ad tech platforms

Excel/Sheets

AI tools

Client communication

Tools

Google Ad Manager

DSPs

Salesforce

Excel/Google Sheets

Job description

Yahoo Advertising is seeking a Client Experience Specialist to help deliver seamless execution across brand and performance portfolios. You will manage day-to-day campaign planning, launch coordination, and post-campaign analysis for Retail, QSR, CPG, Pharma, and Health verticals.

You will leverage enterprise AI tools to streamline workflows, surface insights quickly, and craft high-impact client reporting for partners and advertisers, while ensuring accuracy and brand compliance across outputs.