Premium Client Solutions Ops Lead - Onsite Dallas

Care.com; Town of Texas (WI); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid holidays

PTO

Job summary

Care.com is seeking a Manager, Operations to lead our Premium Client Solutions team in the Dallas office. You will ensure exceptional service, strong execution, and proactive support for our strategic clients while partnering with cross-functional leaders to keep the onsite environment high-performing.

You will also drive process improvements, manage an onsite team three days a week, and serve as a key ambassador for Care.com’s mission and values, focusing on engagement and retention.

Qualifications

• 3+ years of progressive experience in operations management.
• Experience building teams, setting expectations, and coaching.
• Ability to navigate fast-paced environments with cross-functional partners.
• Strong ability to translate client needs into operational action.

Responsibilities

• Lead the Premium Client Solutions team delivering high-touch, white-glove support.
• Partner with VP of Ops, HR and leaders to address people needs in Dallas.
• Ensure responsive, proactive service aligned with premium clients.
• Establish priorities, workflows, and operating rhythms for client delivery.
• Escalation point for complex client issues and cross-team resolution.
• Use data to identify trends, risks, and opportunities in service delivery.
• Collaborate with Account Mgmt, Vendor Mgmt, Product and others for a seamless client experience.
• Drive process improvements to enhance efficiency and client satisfaction.
• Be the onsite leader and ambassador for Care.com’s mission and values.
• Implement on-site engagement strategies to boost morale and retention.
• Set local communication channels, meetings, and recognition events.

Skills

Operations mgmt

Team development

Cross-functional collaboration

Stakeholder influence

Job description

Care.com is seeking a Manager, Operations to lead our Premium Client Solutions team in the Dallas office. You will ensure exceptional service, strong execution, and proactive support for our strategic clients while partnering with cross-functional leaders to keep the onsite environment high-performing.

You will also drive process improvements, manage an onsite team three days a week, and serve as a key ambassador for Care.com’s mission and values, focusing on engagement and retention.