Bilingual Client Experience Specialist

PNC; Jackson (TN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical benefits

401(k) with company match

Paid time off

Job summary

PNC's Bee Cave Branch in Austin, TX seeks a Client Experience Associate to deliver a personalized banking experience, educate customers on options, and promote PNC products to foster loyalty. The role emphasizes lobby engagement and referrals with a service-to-sales approach.

Bilingual Spanish is preferred, and in-office presence is expected. Ideal candidates bring strong communication, attention to detail, and a willingness to learn PNC products and risk guidelines.

Qualifications

• Customer service or banking knowledge.
• Bilingual Spanish – preferred.
• Typically less than 1 year of related experience.
• No degree required; relevant experience considered.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Educates customers on alternatives and identifies banking opportunities.
• Performs lobby engagement to promote PNC products using available technology.
• Applies product and procedural knowledge to resolve customer problems.
• Supports service-to-sales conversations to grow client loyalty and wallet share.

Skills

Customer Service

Banking

Branch Banking

Client Loyalty

Customer Experience (CX)

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC's Bee Cave Branch in Austin, TX seeks a Client Experience Associate to deliver a personalized banking experience, educate customers on options, and promote PNC products to foster loyalty. The role emphasizes lobby engagement and referrals with a service-to-sales approach.

Bilingual Spanish is preferred, and in-office presence is expected. Ideal candidates bring strong communication, attention to detail, and a willingness to learn PNC products and risk guidelines.