Client Experience & Loyalty Specialist

Fairygodboss; Hurst (TX); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k) with PNC match

Paid holidays

Job summary

PNC in Hurst, TX seeks a Client Experience Associate to deliver a distinctive customer experience that enhances financial wellbeing and loyalty. You will handle a range of customer interactions, educate on alternatives, and identify opportunities to grow share of wallet through branch referrals and proactive lobby engagement.

In this in-office role, you will apply product knowledge, support daily teller operations, and use technology to simplify banking for customers.

Qualifications

• No degree required for this entry-level role.
• Experience in customer service or retail banking is a plus.
• Strong communication and problem-solving abilities.

Responsibilities

• Deliver a unique customer experience to improve financial wellbeing and loyalty.
• Identify banking opportunities through conversations and referrals.
• Engage customers in the lobby to position PNC products and services.
• Educate customers on options for managing transactions with technology.
• Support sales processes and maintain accurate branch operations.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC in Hurst, TX seeks a Client Experience Associate to deliver a distinctive customer experience that enhances financial wellbeing and loyalty. You will handle a range of customer interactions, educate on alternatives, and identify opportunities to grow share of wallet through branch referrals and proactive lobby engagement.

In this in-office role, you will apply product knowledge, support daily teller operations, and use technology to simplify banking for customers.