Client Experience Lead: Tax Season Front Desk

H&R Block, Inc.; Beaver (WV); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person. You’ll serve as the welcoming face of the office and help match clients with the right tax professional.

Working with a team of tax professionals, you’ll handle check-in, document intake, and maintain a clean, organized office. Availability to work evenings and weekends during tax season is required, making this a stepping stone into

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and discretion.

Skills

Experience in fast-paced environment

Interpersonal communication

Multitasking

Attention to detail

Team collaboration

Evenings/weekends availability

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person. You’ll serve as the welcoming face of the office and help match clients with the right tax professional.

Working with a team of tax professionals, you’ll handle check-in, document intake, and maintain a clean, organized office. Availability to work evenings and weekends during tax season is required, making this a stepping stone into