Client Experience Lead - Studio Operations & Hospitality

Barry's; New York (NY); On-site; USD 25,003 - 35,610; Part time

Job summary

A leading fitness brand is seeking a Client Operations Lead in New York, NY. This role involves hands-on support in driving studio sales and ensuring exceptional client experiences. The ideal candidate will possess strong customer service skills and have the ability to work in a fast-paced environment. Responsibilities include serving as a studio leader in the absence of management, assisting clients, and maintaining studio standards. Pay ranges from $22 per hour. Must be available for 4 to 5 shifts weekly including weekends.

Qualifications

• Must be at least 18 years or older to apply.
• Exhibits enthusiasm for the studio and for the job.
• Must be a patient, courteous listener, able to show empathy.

Responsibilities

• Serve as studio leader in absence of GM/AGM/COS.
• Ensure all clients are provided with high-level hospitality.
• Support marketing initiatives including client data capture.

Skills

Strong hospitality customer service skills

Ability to prioritize in a fast-paced environment

Excellent communication skills

Friendly and outgoing personality

Job description

A leading fitness brand is seeking a Client Operations Lead in New York, NY. This role involves hands-on support in driving studio sales and ensuring exceptional client experiences. The ideal candidate will possess strong customer service skills and have the ability to work in a fast-paced environment. Responsibilities include serving as a studio leader in the absence of management, assisting clients, and maintaining studio standards. Pay ranges from $22 per hour. Must be available for 4 to 5 shifts weekly including weekends.