Client Experience & Studio Operations Lead

Barry's; Hoboken (NJ); On-site; USD 45,000 - 60,000; Full time

Job summary

A premier fitness studio located in Hoboken, New Jersey, is seeking a Client Operations Lead. This role involves managing studio operations, driving sales, ensuring exceptional client experiences, and maintaining high standards of hospitality. The ideal candidate possesses strong customer service skills, a friendly demeanor, and the ability to work efficiently in a fast-paced environment. Flexibility with work shifts is required, including weekends. Join a dynamic team dedicated to delivering the best in fitness experiences that foster community engagement.

Qualifications

• Candidates must have strong customer service skills and align with Barry’s Mission, Vision, and Values.
• Availability to work 4 to 5 shifts, including at least one weekend.
• Exhibits enthusiasm towards the job and the studio.

Responsibilities

• Serve as studio leader in absence of GM/AGM/COS.
• Evaluate customer satisfaction and maintain service standards.
• Deliver high-level client experience at all times.

Skills

Strong hospitality customer service skills

Friendly, outgoing personality

Ability to prioritize in a fast-paced environment

Job description

A premier fitness studio located in Hoboken, New Jersey, is seeking a Client Operations Lead. This role involves managing studio operations, driving sales, ensuring exceptional client experiences, and maintaining high standards of hospitality. The ideal candidate possesses strong customer service skills, a friendly demeanor, and the ability to work efficiently in a fast-paced environment. Flexibility with work shifts is required, including weekends. Join a dynamic team dedicated to delivering the best in fitness experiences that foster community engagement.