Client Experience Lead - Studio Operations

Barry's; Chicago (IL); On-site; USD 21,593 - 30,754; Full time

Job summary

A well-known fitness company in Chicago is seeking a Client Operations Lead. This role involves hands-on leadership to drive studio sales and enhance client experiences. The ideal candidate should possess strong hospitality skills, demonstrate effective communication, and be available to work multiple shifts including weekends. You'll be responsible for maintaining high standards of service and ensuring a clean and welcoming studio environment. Join us in providing an immersive fitness experience while fostering a positive community atmosphere.

Qualifications

• Candidates must be at least 18 years or older to apply.
• Cooperative manner with a focus on team culture.
• Must be a patient, courteous listener, able to show empathy.

Responsibilities

• Serve as studio leader in absence of GM/AGM/COS.
• Evaluate customer satisfaction and maintain quality standards.
• Deliver first class client experience at all times.

Skills

Strong hospitality customer service skills

Ability to prioritize

Excellent communication skills

Friendly, outgoing personality

Job description

A well-known fitness company in Chicago is seeking a Client Operations Lead. This role involves hands-on leadership to drive studio sales and enhance client experiences. The ideal candidate should possess strong hospitality skills, demonstrate effective communication, and be available to work multiple shifts including weekends. You'll be responsible for maintaining high standards of service and ensuring a clean and welcoming studio environment. Join us in providing an immersive fitness experience while fostering a positive community atmosphere.