Client Experience Lead, Studio Operations

Barry's; Williamsburg (MA); On-site; USD 23,298 - 33,182; Part time

Job summary

A leading fitness studio in Williamsburg seeks a Client Operations Lead to drive studio sales and operations. This role requires hands-on support to ensure every client has an exceptional in-studio experience. Responsibilities include serving as a mentor and motivator, maintaining high standards of hospitality, assisting clients with their needs, and ensuring operational excellence. The ideal candidate will demonstrate strong customer service skills and a positive attitude. Pay is $20.50 per hour, with flexible shift availability including weekends.

Qualifications

• Candidates must be at least 18 years or older to apply.
• Availability to work 4 to 5 shifts, one being a weekend day.
• Friendly, outgoing personality and enjoy social interaction.
• Must be a patient, courteous listener, able to show empathy.

Responsibilities

• Serve as studio leader in absence of GM/AGM/COS.
• Support the client experience with hospitality and studio amenities.
• Deliver first class client experience or hospitality at all times.
• Greet, assist and check in customers.

Skills

Strong hospitality customer service skills

Friendly, outgoing personality

Excellent communication skills

Job description

A leading fitness studio in Williamsburg seeks a Client Operations Lead to drive studio sales and operations. This role requires hands-on support to ensure every client has an exceptional in-studio experience. Responsibilities include serving as a mentor and motivator, maintaining high standards of hospitality, assisting clients with their needs, and ensuring operational excellence. The ideal candidate will demonstrate strong customer service skills and a positive attitude. Pay is $20.50 per hour, with flexible shift availability including weekends.