Client Experience & Studio Operations Lead

Barry's; Boston (MA); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading fitness studio is seeking a Client Operations Lead who will oversee studio sales and operations while ensuring exceptional client experiences. The ideal candidate has strong hospitality skills, is friendly and outgoing, and can work in a fast-paced environment. Responsibilities include supporting client interactions, maintaining studio cleanliness, and working collaboratively with team members. This position requires availability on weekends and a commitment to upholding company culture and standards.

Qualifications

• Availability to work 4 to 5 shifts, including weekends.
• Exhibits enthusiasm for the studio and the role.
• Must be courteous and empathetic.

Responsibilities

• Serve as studio leader in absence of GM/AGM/COS.
• Ensure high quality of customer experience.
• Assist with studio maintenance and cleanliness.

Skills

Strong hospitality customer service skills

Friendly, outgoing personality

Ability to prioritize and work within a fast-paced environment

Attention to detail

Job description

A leading fitness studio is seeking a Client Operations Lead who will oversee studio sales and operations while ensuring exceptional client experiences. The ideal candidate has strong hospitality skills, is friendly and outgoing, and can work in a fast-paced environment. Responsibilities include supporting client interactions, maintaining studio cleanliness, and working collaboratively with team members. This position requires availability on weekends and a commitment to upholding company culture and standards.