Client Experience Lead, Studio Operations

Barry's; Newton (MA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading fitness studio is seeking a Client Operations Lead to enhance studio operations and client experiences. This role includes leading shifts, maintaining quality service, and fostering a positive environment. The ideal candidate will demonstrate strong hospitality skills, enjoy social interaction, and work collaboratively with the team. Flexibility in scheduling, including weekends, is essential. Join us to make a significant impact on our community and the fitness journey of our clients.

Qualifications

• Strong hospitality customer service skills and alignment with Barry’s Mission, Vision and Values.
• Availability to work 4 to 5 shifts, one being a weekend day.
• Friendly, outgoing personality and enjoy social interaction.

Responsibilities

• Serve as studio leader in absence of GM/AGM/COS.
• Assure service quality and evaluate customer satisfaction.
• Build personalized client experiences impacting sales and service.

Skills

Strong hospitality customer service skills

Friendly, outgoing personality

Ability to prioritize in a fast-paced environment

Attention to detail

Job description

A leading fitness studio is seeking a Client Operations Lead to enhance studio operations and client experiences. This role includes leading shifts, maintaining quality service, and fostering a positive environment. The ideal candidate will demonstrate strong hospitality skills, enjoy social interaction, and work collaboratively with the team. Flexibility in scheduling, including weekends, is essential. Join us to make a significant impact on our community and the fitness journey of our clients.