Executive Office Concierge & Events Lead

Global Business Transformation Solutions, LLC (GBTS); Los Angeles (CA); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

PTO

Job summary

Opensity Solutions is seeking a Lead Service Specialist to provide elevated concierge-style hospitality across assigned floors and client spaces in Los Angeles. You will coordinate daily hospitality tasks, room setups, and service requests, serving as a liaison between clients, internal teams and facilities.

The role reports to the CRM or CRD, is non-exempt and may support the training and guidance of new team members.

Qualifications

• High school diploma or equivalent required; college degree preferred or equivalent experience in office services.
• 2–3 years of experience in print production, mailroom, and Shipping & Receiving.
• Proficiency in Microsoft Office (Outlook, Word, Excel, Teams)
• Experience with service request or ticketing systems
• Familiarity with meeting room scheduling and event coordination tools
• Basic understanding of AV/IT meeting equipment setup and troubleshooting workflows

Responsibilities

• Deliver elevated, concierge-style service experiences for clients, guests, and internal stakeholders.
• Produce complex legal print requests including trial binders, deposition exhibits and other high volume time sensitive requests.
• Independently coordinate daily hospitality operations, including meeting room scheduling, setup, and breakdown.
• Conduct regular floor walkthroughs to ensure conference rooms are clean, organized, and fully stocked.
• Lead execution of event and meeting room setups based on client specifications and service standards.
• Monitor and respond to service and resource request systems, ensuring timely fulfillment of all requests.
• Utilize event planning and workplace service software tools to manage scheduling, tracking, and coordination activities.
• Provide on-the-ground technical coordination by partnering with IT for equipment setup, troubleshooting, and incident escalation.

Skills

Concierge service

Independent work

Meeting room tech

Microsoft Office

Communication skills

Attention to detail

Education

High school diploma

College degree preferred

Tools

MS Office

Copiers/Printers/Scanners

Ticketing systems

Meeting room scheduling tools

AV/IT equipment setup

Job description

Opensity Solutions is seeking a Lead Service Specialist to provide elevated concierge-style hospitality across assigned floors and client spaces in Los Angeles. You will coordinate daily hospitality tasks, room setups, and service requests, serving as a liaison between clients, internal teams and facilities.

The role reports to the CRM or CRD, is non-exempt and may support the training and guidance of new team members.