Client Experience & Growth Lead

Brobston Group; Washington (District of Columbia); On-site; USD 70,000 - 90,000; Full time

Job summary

Brobston Group is seeking a Manager, Client Development to lead a boutique team on the selling floor, delivering elevated client experiences and driving business results in-store. The role partners with the Boutique Director to provide business insights and nurture the local client base.

The ideal candidate brings 5+ years of related experience, strong coaching and communication skills, and a passion for client experience.

Qualifications

• Requires 5+ years of related experience.
• Ability to lead and develop a diverse team.
• Strong communication and collaboration skills, passion for client experience.

Responsibilities

• Coach and inspire the selling floor team to deliver elevated client experiences.
• Build a positive, inclusive environment that encourages feedback and teamwork.
• Provide ongoing training on brand savoir-faire, products, and service delivery.
• Lead with agility, using performance indicators to improve results.
• Develop the local client base through community involvement and partnerships.

Skills

Team leadership

Coaching

Communication

Client experience

Business insight

Education

Bachelor's degree (preferred)

Job description

Brobston Group is seeking a Manager, Client Development to lead a boutique team on the selling floor, delivering elevated client experiences and driving business results in-store. The role partners with the Boutique Director to provide business insights and nurture the local client base.

The ideal candidate brings 5+ years of related experience, strong coaching and communication skills, and a passion for client experience.