Boutique Client Experience Lead & Team Coach

Brobston Group LLC; New York (NY); On-site; USD 55,000 - 90,000; Full time

Job summary

Brobston Group LLC Brand ambassador and business leader drives boutique performance, coaching a diverse sales team, and supporting the Boutique Director with critical business insights. This role delivers elevated client experiences through in-store leadership, training, and local community engagement.

The position focuses on coaching on the selling floor, team development, and representing the brand in market development through partnerships and events, with involvement in business analysis to

Qualifications

• Minimum 5 years of related experience.
• Bachelor’s degree preferred.
• Ability to lift 15 lb.
• Flexible schedule with availability for late nights, weekends, and some holidays.
• Requires in‑store presence to develop teams and ensure boutique image and operational standards are upheld.

Responsibilities

• Spend time on the selling floor to coach and inspire the team to deliver elevated client experiences.
• Manage, develop, and provide ongoing training for team members on product knowledge and service delivery.
• Foster a positive working environment and a culture of feedback, inclusion, and teamwork.
• Lead with agility, using key performance indicators to drive continuous improvement.
• Represent the brand in market development through community involvement, partnerships, and events.
• Support the Boutique Director with business analysis and operational standards to drive results.

Skills

Coaching

Leadership

Training

In-store leadership

Community engagement

Education

Bachelor’s degree preferred

Job description

Brobston Group LLC Brand ambassador and business leader drives boutique performance, coaching a diverse sales team, and supporting the Boutique Director with critical business insights. This role delivers elevated client experiences through in-store leadership, training, and local community engagement.

The position focuses on coaching on the selling floor, team development, and representing the brand in market development through partnerships and events, with involvement in business analysis to