Luxury Sales Experience Lead

Brobston Group; McLean (VA); On-site; USD 90,000 - 140,000; Full time

Job summary

Brobston Group, a luxury boutique, seeks a Sales Experience Manager to lead business development, client relationship strategies, and sales performance. You will partner with boutique leadership and corporate teams to grow sales, strengthen the client experience, and support team development.

You will develop client relationships, coach staff, align KPIs, and represent the Maison in local networking. Availability to work retail hours, including weekends, and travel for training and client events

Qualifications

• Eight to ten years of management experience, preferably in luxury retail or hospitality.
• A business-related bachelor's degree is a plus; additional language skills and SAP experience are preferred.
• Strong leadership, analytical, organizational, communication, and client service skills.
• Availability to work retail hours, including weekends, and travel for training and client events as needed.

Responsibilities

• Develop client relationships, drive sales and service teams toward targets, and implement strategies to expand business opportunities.
• Partner with boutique, regional, and corporate teams on KPIs, reporting, projects, operations, and client development.
• Motivate, coach, and develop boutique staff; support recruiting, performance management, scheduling, payroll, and training.
• Represent the Maison and uphold boutique standards while supporting client matters and local networking initiatives.

Skills

Leadership

Analytical thinking

Organizational skills

Communication skills

Client service

Education

Bachelor's degree in Business

Tools

SAP

Job description

Brobston Group, a luxury boutique, seeks a Sales Experience Manager to lead business development, client relationship strategies, and sales performance. You will partner with boutique leadership and corporate teams to grow sales, strengthen the client experience, and support team development.

You will develop client relationships, coach staff, align KPIs, and represent the Maison in local networking. Availability to work retail hours, including weekends, and travel for training and client events