Luxury Retail Sales Manager — Elevate Client Experience

Brobston Group; New York (NY); On-site; USD 70,000 - 120,000; Full time

Job summary

Brobston Group is seeking a Sales Manager to support the Boutique Director by leading the sales team, driving sales growth, and elevating the client experience across the boutique. This role focuses on building lasting client relationships, mentoring staff on best practices, and upholding Maison values on every customer interaction.

The successful candidate will coach, inspire, and implement strategies for attracting and retaining clients while ensuring top-tier service and operational

Qualifications

• Bachelor's degree and 4-5 years of experience in a luxury retail environment.
• Supervisory experience and ability to motivate teams and resolve sales-related issues.
• Strong selling, closing, communication, problem-solving, interpersonal, and networking skills.
• Proficiency in Excel and Word, travel comfort; fluency in a relevant foreign language is preferred.

Responsibilities

• Guide and coach the sales team, maintain a strong presence on the sales floor, and help achieve performance goals.
• Develop client relationships and prospecting strategies to grow loyalty and sales.
• Motivate the team and support short- and mid-term strategies for client attraction, conversion, and retention.
• Ensure excellent customer service and support boutique operations, policies, procedures, and corporate directives.

Skills

Selling

Closing

Communication

Problem-solving

Interpersonal

Networking

Education

Bachelor's degree

Tools

Excel

Word

Job description

Brobston Group is seeking a Sales Manager to support the Boutique Director by leading the sales team, driving sales growth, and elevating the client experience across the boutique. This role focuses on building lasting client relationships, mentoring staff on best practices, and upholding Maison values on every customer interaction.

The successful candidate will coach, inspire, and implement strategies for attracting and retaining clients while ensuring top-tier service and operational