Client Experience Front Desk Specialist

Origami Rehabilitation; Lansing (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Consistent Scheduling

No weekends or holidays

Paid Time Off (144 hours/year)

Paid Holidays (64 hours/year)

Health, Dental, Vision

Job summary

Origami Rehabilitation is seeking a full-time Receptionist (40 hours per week) to serve as the link between our operations and clients. The role, from 7:00 AM to 6:00 PM, Monday through Thursday, supports office functions, client check-ins, and a welcoming environment under supervision.

You will handle opening/closing, phone duties, scheduling communications, and inventory while delivering friendly, efficient service in a fast-paced clinic setting.

Qualifications

• High school diploma, GED, or equivalent.
• One year of related experience or transferrable skills.
• Working knowledge and proficiency with Microsoft Office applications.

Responsibilities

• Serve as the primary point of contact for record keeping and retention.
• Serve as the primary gatekeeper for companywide deliveries ensuring timely and accurate distribution.
• Complete daily opening and closing procedures.
• Monitor common areas in the clinic for cleanliness, organization, and infection control.
• Maintain a safe and organized work area with confidential documents always secured.
• Provide exceptional customer service, independently and through harmonious teamwork, to ensure a positive client experience.
• Provide accessibility support to clients and stakeholders as needed (opening doors, technology assistance, notifying appropriate team members of a client specific need).
• Answer telephones, transfer calls, take detailed messages, greet visitors, and complete client check in/out.
• Communicate client scheduling updates, questions, and cancellations to appropriate team members according to procedure.
• Serve as primary point of contact for new admission intakes.
• Maintain sufficient inventory of office supplies with all needs promptly submitted via purchase request procedures.
• Process medical record requests and respond in a timely manner according to procedures.
• Complete medical record scanning into electronic health record system in a timely manner according to procedure.
• Distribute faxes promptly.
• Retrieve mail from mailbox daily and distribute to employees.

Skills

Customer service

Communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Origami Rehabilitation is seeking a full-time Receptionist (40 hours per week) to serve as the link between our operations and clients. The role, from 7:00 AM to 6:00 PM, Monday through Thursday, supports office functions, client check-ins, and a welcoming environment under supervision.

You will handle opening/closing, phone duties, scheduling communications, and inventory while delivering friendly, efficient service in a fast-paced clinic setting.