Front Desk & Office Services Coordinator

Origami Brain Injury Rehabilitation Center; Lansing (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Consistent Scheduling

No weekends/holidays

PTO 144 hours/yr

Paid Holidays 64 hours/yr

Retirement Contributions

Paid New Parent Leave

Life Insurance (employer-paid)

Short-Term Disability (employer-paid)

Long-Term Disability (voluntary)

On-the-job Training

Employee Assistance Program

Wellness Program

Job summary

Origami Rehabilitation is seeking a full-time Receptionist to serve as the frontline link between our operations and clients. This role runs 7:00 AM to 6:00 PM Monday through Thursday, handling opening/closing procedures, phone calls, check-ins, and visitor greetings to keep the office efficient and welcoming.

You will report to the Office Supervisor and Office Coordinator, enjoy consistent schedules and a strong benefits package, and contribute to a positive client experience with professional

Qualifications

• High school diploma or GED required.
• One year of related experience or transferrable skills.
• Proficiency with Microsoft Office.

Responsibilities

• Serve as the primary point of contact for record keeping and retention.
• Serve as the primary gatekeeper for companywide deliveries ensuring timely and accurate distribution.
• Complete daily opening and closing procedures.
• Monitor common areas in the clinic for cleanliness, organization, and infection control.
• Maintain a safe and organized work area with confidential documents always secured.
• Provide exceptional customer service, independently and through harmonious teamwork, to ensure a positive client experience.
• Provide accessibility support to clients and stakeholders as needed (opening doors, technology assistance, notifying appropriate team members of a client specific need).
• Answer telephones, transfer calls, take detailed messages, greet visitors, and complete client check in/out.
• Communicate client scheduling updates, questions, and cancellations to appropriate team members according to procedure.
• Serve as primary point of contact for new admission intakes.
• Maintain sufficient inventory of office supplies with all needs promptly submitted via purchase request procedures.
• Process medical record requests and respond in a timely manner according to procedures.
• Complete medical record scanning into electronic health record system in a timely manner according to procedure.
• Distribute faxes promptly.
• Retrieve mail from mailbox daily and distribute to employees.

Skills

Microsoft Office

Education

High school diploma or GED

Job description

Origami Rehabilitation is seeking a full-time Receptionist to serve as the frontline link between our operations and clients. This role runs 7:00 AM to 6:00 PM Monday through Thursday, handling opening/closing procedures, phone calls, check-ins, and visitor greetings to keep the office efficient and welcoming.

You will report to the Office Supervisor and Office Coordinator, enjoy consistent schedules and a strong benefits package, and contribute to a positive client experience with professional