Receptionist

Origami Brain Injury Rehabilitation Center; Lansing (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Consistent Scheduling

No weekends/holidays

PTO 144 hours/yr

Paid Holidays 64 hours/yr

Retirement Contributions

Paid New Parent Leave

Life Insurance (employer-paid)

Short-Term Disability (employer-paid)

Long-Term Disability (voluntary)

On-the-job Training

Employee Assistance Program

Wellness Program

Job summary

Origami Rehabilitation is seeking a full-time Receptionist to serve as the frontline link between our operations and clients. This role runs 7:00 AM to 6:00 PM Monday through Thursday, handling opening/closing procedures, phone calls, check-ins, and visitor greetings to keep the office efficient and welcoming.

You will report to the Office Supervisor and Office Coordinator, enjoy consistent schedules and a strong benefits package, and contribute to a positive client experience with professional

Qualifications

• High school diploma or GED required.
• One year of related experience or transferrable skills.
• Proficiency with Microsoft Office.

Responsibilities

• Serve as the primary point of contact for record keeping and retention.
• Serve as the primary gatekeeper for companywide deliveries ensuring timely and accurate distribution.
• Complete daily opening and closing procedures.
• Monitor common areas in the clinic for cleanliness, organization, and infection control.
• Maintain a safe and organized work area with confidential documents always secured.
• Provide exceptional customer service, independently and through harmonious teamwork, to ensure a positive client experience.
• Provide accessibility support to clients and stakeholders as needed (opening doors, technology assistance, notifying appropriate team members of a client specific need).
• Answer telephones, transfer calls, take detailed messages, greet visitors, and complete client check in/out.
• Communicate client scheduling updates, questions, and cancellations to appropriate team members according to procedure.
• Serve as primary point of contact for new admission intakes.
• Maintain sufficient inventory of office supplies with all needs promptly submitted via purchase request procedures.
• Process medical record requests and respond in a timely manner according to procedures.
• Complete medical record scanning into electronic health record system in a timely manner according to procedure.
• Distribute faxes promptly.
• Retrieve mail from mailbox daily and distribute to employees.

Skills

Microsoft Office

Education

High school diploma or GED

Job description

Origami Rehabilitation is a 501(c)(3) nonprofit organization. Origami provides comprehensive rehabilitation for children and adults with neurological, developmental, mental health, and orthopedic conditions through their residential and outpatient programs. With their compassionate and innovative services, Origami creates opportunities and transforms lives. The Origami team shares the collective goal of exceeding the expectations of our clients. This goal is achieved through a positive growth-mindset, knowledge sharing, and a sincere commitment to growing individually and collectively through collaboration and continued education. Origami’s core values are Celebrate the Individual, Inspire Excellence, Serve with Integrity, and Lead with Passion.

Position

Origami is seeking a full-time Receptionist (40 hours per week, 7:00 AM to 6:00 PM Mon-Thursday). In this pivotal role, you will be the link between Origami's operations and our valued clients. Under the direct guidance of our Office Supervisor and working closely with our Office Coordinator, you'll provide essential support in various administrative tasks, ensuring the smooth functioning of our business operations. From managing business systems to handling client check-ins and maintaining a welcoming atmosphere, you'll be at the forefront of our office's efficiency. If you thrive in a fast-paced environment and excel in multitasking while delivering exceptional customer service, we hope you will consider making a meaningful impact at Origami.

Schedule

• 7:00 AM to 6:00 PM, Monday through Thursday

Benefits & Perks

• Consistent Scheduling
• Join a diverse and caring team!
• No weekends, or holidays
• No on-call expectations
• Minimal Travel (less than 5%, within 20-mile radius)
• Health, Dental, Vision
• Regular employment, consistent pay
• Generous Paid Time Off (144 hours of PTO accrues annually! Increases after 4 years!)
• Paid Holidays (64 hours of holiday pay each year!)
• Employer Retirement Contributions (with no vesting schedule!)
• Paid New Parent Leave
• Paid New Grandparent Leave
• 100% Employer Paid Short-Term Disability
• 100% Employer Paid Life Insurance
• Access to Voluntary Long-Term Disability Insurance
• Access to additional Voluntary Life Insurance
• Paid on the job training
• Public Service Loan Forgiveness (potential for student loans to be forgiven!)
• Wellness Program
• Employee Assistance Program

Responsibilities

• Serve as the primary point of contact for record keeping and retention.
• Serve as the primary gatekeeper for companywide deliveries ensuring timely and accurate distribution.
• Complete daily opening and closing procedures.
• Monitor common areas in the clinic for cleanliness, organization, and infection control.
• Maintain a safe and organized work area with confidential documents always secured.
• Provide exceptional customer service, independently and through harmonious teamwork, to ensure a positive client experience.
• Provide accessibility support to clients and stakeholders as needed (opening doors, technology assistance, notifying appropriate team members of a client specific need).
• Answer telephones, transfer calls, take detailed messages, greet visitors, and complete client check in/out.
• Communicate client scheduling updates, questions, and cancellations to appropriate team members according to procedure.
• Serve as primary point of contact for new admission intakes.
• Maintain sufficient inventory of office supplies with all needs promptly submitted via purchase request procedures.
• Process medical record requests and respond in a timely manner according to procedures.
• Complete medical record scanning into electronic health record system in a timely manner according to procedure.
• Distribute faxes promptly.
• Retrieve mail from mailbox daily and distribute to employees.

Requirements

• High school diploma, GED, or equivalent.
• One year of related experience or transferrable skills.
• Working knowledge and proficiency with Microsoft Office applications.
• Embraces and embodies Origami's core values:
  • Celebrate the Individual.
  • Inspire Excellence.
  • Serve with Integrity.
  • Lead with Passion.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is often required to stand, walk, and sit (use hands to palpate, handle or feel, reach with hands and arms, climb or balance, stoop kneel or crawl, and taste or smell). Accommodated alternatives are acceptable if they accomplish the necessary essential tasks. The employee may occasionally lift and/or move up to 40 lbs. Specific vision abilities required for this position include close vision, distance, peripheral vision, depth perception, and ability to adjust focus.

An Equal Opportunity Employer.

Origami is an At-Will Employer. By submitting an application, you grant Origami Rehabilitation permission to contact the identified employers, references, and educational institutions to verify the information provided within this application. I further understand that any dishonest, false or incomplete answers or information on this application or subsequent interviews are grounds for immediate dismissal. Due to the nature of our work, should you be offered a conditional offer of employment a background check, fingerprinting, physical, drug screen, and Motor Vehicle Report check are required prior to start date.