Client Experience Specialist

Jackson Hewitt - 1766; Leitchfield (KY); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Hourly pay

Flexible schedule

ID Watchdog protection

Avibra discount program

Earned wage access

BenefitHub rewards

Advancement opportunities

401(k) matching

Tax prep training

Continuing tax education

EA materials reimbursement

Job summary

Jackson Hewitt - 1766 in Leitchfield, KY is seeking a Client Service Associate to be the friendly face for all office visitors, delivering exceptional client experiences and providing essential support. You will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times.

Strong interpersonal and communication skills and experience in a fast-paced retail environment are preferred.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Engage with clients and provide exceptional customer service.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials and keep clients engaged during wait times.

Skills

Customer service

Communication skills

Retail experience

Tech troubleshooting

Job description

Jackson Hewitt - 1766 in Leitchfield, KY is seeking a Client Service Associate to be the friendly face for all office visitors, delivering exceptional client experiences and providing essential support. You will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times.

Strong interpersonal and communication skills and experience in a fast-paced retail environment are preferred.