Client Service & Engagement Specialist

Jackson Hewitt - 3568; Florida; On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Free uniforms

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Health benefits through teledoc

Free Identity theft protection

Opportunities for advancement within;e

Free tax preparation training and PTIN

Free continuing tax education

Enrolled Agent materials and testing

Discounted Friends and Family tax runs

Job summary

Jackson Hewitt in Florida seeks a Client Service Associate to welcome clients, confirm appointments, and support busy offices with friendly, professional service. This role emphasizes clear communication, relationship-building, and a positive client experience in a fast-paced retail environment.

You will engage with clients, assist with marketing materials, follow up with prospects, and help keep wait times smooth.

Qualifications

• Excellent communication skills and a customer-service mindset.
• Role focuses on client engagement and appointment support.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Engage with clients and confirm appointments.
• Follow up with past and potential clients.
• Distribute marketing materials and keep clients engaged during wait times.

Skills

Communication skills

Customer service

Interpersonal skills

Basic computer skills

Job description

Jackson Hewitt in Florida seeks a Client Service Associate to welcome clients, confirm appointments, and support busy offices with friendly, professional service. This role emphasizes clear communication, relationship-building, and a positive client experience in a fast-paced retail environment.

You will engage with clients, assist with marketing materials, follow up with prospects, and help keep wait times smooth.