Client Experience Concierge (Tax Season)

H&R Block, Inc.; Dover (DE); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. is hiring a seasonal Client Service Professional / Receptionist to be the welcoming face of our Dover office. This in-person role handles client check-in, schedules appointments, and coordinates with tax professionals to ensure a smooth client experience.

You will support daily office operations, maintain confidentiality with sensitive client information, and contribute to a high-performing, supportive team during tax season, including evenings and weekends.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and be the face of the office.
• Answer calls, schedule appointments, match clients with tax professionals.
• Manage check-in and intake processes, including document scanning.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals to ensure smooth operations.
• Handle sensitive client information with confidentiality.

Skills

Client service

Interpersonal skills

Multitasking

Organization

Team collaboration

Microsoft Office/Office tools

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is hiring a seasonal Client Service Professional / Receptionist to be the welcoming face of our Dover office. This in-person role handles client check-in, schedules appointments, and coordinates with tax professionals to ensure a smooth client experience.

You will support daily office operations, maintain confidentiality with sensitive client information, and contribute to a high-performing, supportive team during tax season, including evenings and weekends.