Client Experience Concierge — Seasonal Front Desk

H&R Block; Portsmouth (NH); On-site; USD 21,000 - 28,000; Part time

Job summary

H&R Block, Inc. is hiring a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Portsmouth, NH. You will greet clients, manage check-ins, answer calls, schedule appointments, and help route clients to the right tax professional.

This in-person role supports daily office operations and confidentiality in handling client information. Ideal candidates bring client-service experience, strong communication, and the ability to multitask while maintaining

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; able to collaborate with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (e.g., Microsoft Office, Teams) and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Multitasking

Communication

Microsoft Office

Scheduling

Education

High school diploma or GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is hiring a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Portsmouth, NH. You will greet clients, manage check-ins, answer calls, schedule appointments, and help route clients to the right tax professional.

This in-person role supports daily office operations and confidentiality in handling client information. Ideal candidates bring client-service experience, strong communication, and the ability to multitask while maintaining