Seasonal Client Concierge & Front Desk Associate

H&R Block; Concord (NH); On-site; USD 21,000 - 30,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Concord, NH. You will greet clients, manage check-ins, and coordinate scheduling while supporting daily operations with our tax professionals.

The role emphasizes strong customer service, multitasking, and teamwork, with availability to work evenings and weekends during tax season. This in-person position offers growth opportunities within the tax office environment.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication skills

Multitasking

Organizational skills

Team collaboration

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Concord, NH. You will greet clients, manage check-ins, and coordinate scheduling while supporting daily operations with our tax professionals.

The role emphasizes strong customer service, multitasking, and teamwork, with availability to work evenings and weekends during tax season. This in-person position offers growth opportunities within the tax office environment.