Client Concierge & Scheduling Specialist

H&R Block, Inc.; Vincennes (IN); On-site; USD 17,000 - 21,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients and support tax professionals. This role focuses on delivering friendly service, matching clients with the right team member, and ensuring a smooth check-in experience.

You will handle phones, scheduling, and everyday office duties in a fast-paced environment, with emphasis on customer care, organization, and adaptability across multiple locations.

Qualifications

• Experience in a fast-paced environment.
• Customer service experience.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Proficient with Microsoft Office applications.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients the way they would like to be scheduled.
• Help ensure all clients' needs are met during service in person, over the phone, or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Phone etiquette

Customer service

Multi-tasking

Organization

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients and support tax professionals. This role focuses on delivering friendly service, matching clients with the right team member, and ensuring a smooth check-in experience.

You will handle phones, scheduling, and everyday office duties in a fast-paced environment, with emphasis on customer care, organization, and adaptability across multiple locations.