Client Experience Champion - Banking & Loyalty

Fairygodboss; Hillsborough Township (NJ); On-site; USD 41,000 - 68,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision

401(k) with match

Paid holidays

Job summary

PNC is seeking candidates to deliver personalized customer experiences and identify banking opportunities through meaningful conversations. The role emphasizes in-branch engagement, product knowledge, and adherence to policies to ensure smooth operations and customer loyalty.

Base salary is disclosed with competitive benefits; employment is in-office and visa sponsorship is not provided, with incentives tied to performance.

Qualifications

• No specific degree required; typically < 1 year of related experience.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, ensuring teller and branch daily operations are completed efficiently.
• Supports proactive sales conversations through a defined sales process to elevate client loyalty.
• Supports customer loyalty and helps grow share of wallet through a differentiated customer experience.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking candidates to deliver personalized customer experiences and identify banking opportunities through meaningful conversations. The role emphasizes in-branch engagement, product knowledge, and adherence to policies to ensure smooth operations and customer loyalty.

Base salary is disclosed with competitive benefits; employment is in-office and visa sponsorship is not provided, with incentives tied to performance.