Client Experience & Loyalty Specialist

PNC; New Albany (IN); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) with match

Paid holidays and vacation days

Job summary

PNC Financial Services Group, Inc. in New Albany, IN is seeking a Client Experience Associate to support multiple branches in the region. You will deliver a unique customer experience aimed at improving financial wellbeing and drive loyalty through everyday banking interactions.

Join a culture that values balance and collaboration, with a structured sales process and opportunities to educate customers on digital tools and products while supporting teller operations and branch efficiency.

Qualifications

• No university degree required; related experience may be considered.
• Typically less than 1 year of related banking or customer service experience.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Educates customers on alternatives available for their financial interactions and refers opportunities to branch staff.
• Performs lobby engagement activities to connect with customers and promote PNC products.
• Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Supports proactive sales conversations through internal and outbound interactions with a defined sales process.

Skills

Customer Service

Banking

Proactive Sales

Client Loyalty

Job description

PNC Financial Services Group, Inc. in New Albany, IN is seeking a Client Experience Associate to support multiple branches in the region. You will deliver a unique customer experience aimed at improving financial wellbeing and drive loyalty through everyday banking interactions.

Join a culture that values balance and collaboration, with a structured sales process and opportunities to educate customers on digital tools and products while supporting teller operations and branch efficiency.