Client-Experience Banker: Solutions & Service

Next Frontier Capital; Wilmington (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health care coverage

On-site health and wellness centers

Retirement savings plan

Tuition reimbursement

Mental health support

Financial coaching

Job summary

Chase is hiring an Associate Banker to deliver exceptional client experiences in a branch setting. You will greet clients, open and service accounts, and help customers use Chase Mobile App and online tools while maintaining compliance with policies.

The role emphasizes hospitality, cross-team collaboration, and ongoing product knowledge. Competitive benefits accompany compensation and growth opportunities within Chase's Consumer & Community Banking division.

Qualifications

• Ability to deliver attentive and friendly service, creating a welcoming environment.
• Ability to build trusted relationships, showing genuine care in interactions.
• Ability to engage clients, communicate clearly, and anticipate needs.
• Ability to resolve client issues quickly with attention to detail.

Responsibilities

• Create a welcoming environment by greeting clients and guiding them through lobby flow.
• Provide account servicing and maintenance and open new accounts in compliance with policies.
• Educate clients on day-to-day banking and digital self-service options.
• Build relationships by listening, asking questions, and partnering with team members.
• Perform branch operations, including cash handling and cash devices per policies.

Skills

Client service focus

Relationship building

Effective communication

Problem solving

Team collaboration

Technology adoption

Education

High school diploma or GED

Job description

Chase is hiring an Associate Banker to deliver exceptional client experiences in a branch setting. You will greet clients, open and service accounts, and help customers use Chase Mobile App and online tools while maintaining compliance with policies.

The role emphasizes hospitality, cross-team collaboration, and ongoing product knowledge. Competitive benefits accompany compensation and growth opportunities within Chase's Consumer & Community Banking division.