Client Experience Banker — IRM & Outreach Sales

Truist

Fayetteville (NC)

On-site

USD 19,000 - 28,000

Full time

2 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

AD&D

401(k)

Vacation days

Sick days

Holidays

Pension plan

RSUs

Deferred compensation

Job summary

Truist in United States (Fayetteville, NC) is seeking a Customer Service/Branch Support professional to deliver timely client transactions and superior service. You will educate clients on digital banking options and assist with outbound calls to identify needs, supporting the sales process and IRM initiatives.

The role emphasizes accuracy, compliance with policies, and strong interpersonal communication, with opportunities to assist in branch operations and training.

Qualifications

High school diploma or equivalent.
Two years teller or cash handling or client service experience.
Six months client relationship building or sales experience.

Responsibilities

Provide a distinctive client experience with courteous conversations while handling transactions.
Educate clients on digital self-service solutions (ATMs, Online/Mobile banking).
Support sales process through outbound calls and identifying client needs.
Understand Integrated Relationship Management (IRM) and deliver Truist expertise.
Participate in Retail Community Bank Leadership routines and training.

Skills

Customer service

Sales experience

Interpersonal skills

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Office

PC skills

Job description

The role emphasizes accuracy, compliance with policies, and strong interpersonal communication, with opportunities to assist in branch operations and training.

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