Client Experience Banker – Elevate Banking Today

JPMorganChase; Midland (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Chase is seeking an Associate Banker to deliver exceptional service, build trusted client relationships, and educate customers on digital banking tools. The role emphasizes welcoming experiences, guidance on product solutions, and collaboration with branch teams to help clients achieve their financial goals.

Ideal candidates demonstrate strong client service, communication, and the ability to manage routine banking operations while complying with regulatory requirements and internal policies.

Qualifications

• Ability to put clients first and exceed their expectations, delivering attentive service.
• Ability to build trusted relationships with clients.
• Ability to engage clients through clear, polite communication and understanding needs.
• Ability to resolve client issues quickly with attention to detail.

Responsibilities

• Create a welcoming environment by greeting clients, managing lobby flow, and scheduling meetings.
• Exceed client expectations by servicing accounts, opening new accounts, and adhering to policies and banking requirements.
• Educate clients on day-to-day transactions and technology self-service options (Chase Mobile App, Chase.com, ATMs).
• Build meaningful relationships by listening, asking questions, and sharing product knowledge with the team to meet financial goals.
• Perform branch operations such as cash handling and operating cash devices while following bank policies.

Skills

Client service

Relationship building

Communication

Tech literacy

Education

High School diploma or GED

Job description

Chase is seeking an Associate Banker to deliver exceptional service, build trusted client relationships, and educate customers on digital banking tools. The role emphasizes welcoming experiences, guidance on product solutions, and collaboration with branch teams to help clients achieve their financial goals.

Ideal candidates demonstrate strong client service, communication, and the ability to manage routine banking operations while complying with regulatory requirements and internal policies.