Banking Associate: Elevate Client Experience

Next Frontier Capital; Round Lake Beach (IL); On-site; USD 40,000 - 56,000; Full time

Job summary

Chase is seeking an Associate Banker to deliver hospitality-driven service and trusted financial guidance in our branch. You will greet clients, assist with accounts, and educate customers on digital banking tools like the Chase Mobile App and Chase.com.

Join a team that values diversity, inclusion, and exceptional customer experiences, while supporting branch operations and ongoing client needs.

Qualifications

• Client-first approach with the goal of exceeding expectations.
• Ability to build trusted relationships through empathetic interactions.
• Clear and polite communication to understand and assist clients.
• Capable of resolving client issues with accuracy and care.
• Collaborative teamwork to deliver seamless service.
• Willingness to quickly learn banking products and procedures.
• Experience in client service or equivalent experience.
• High school diploma or GED required.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow.
• Provide account servicing, maintenance, and new accounts in compliance with policies.
• Educate clients on day-to-day banking including mobile app, Chase.com, and ATMs.
• Build relationships by listening, asking questions, and partnering with branch team members.
• Assist with branch operations and cash devices while following bank procedures.

Skills

Client service

Relationship building

Communication

Problem solving

Team collaboration

Product knowledge

Adaptability

Attention to detail

Education

High school diploma or GED equivalent

Job description

Chase is seeking an Associate Banker to deliver hospitality-driven service and trusted financial guidance in our branch. You will greet clients, assist with accounts, and educate customers on digital banking tools like the Chase Mobile App and Chase.com.

Join a team that values diversity, inclusion, and exceptional customer experiences, while supporting branch operations and ongoing client needs.